Frequently Asked Questions

All Agent59 Last-Minute Getaways travel is paperless. Airline tickets are issued as E-tickets. Hotels and other partners are notified by us and given your client's reservation information. We send you a confirmation email which contains all of the information your client will need for the trip. During checkout, you will be offered the opportunity to send a second confirmation email directly to your client if you wish.

To be sure your client has all the necessary information to make his or her Last-Minute Getaway as enjoyable as possible, we suggest he or she print the confirmation and itinerary email and bring it along when traveling.

Yes, we sell only packages with two or more components. We do not sell individual tickets for airline travel or reservations for hotel rooms.

Since we offer only last-minute inventory, we do not know what our offerings will be more than 14 days in advance. And as soon as we know, you know. Our dynamic technology constantly queries our partners' inventory to find what's available right now at the best prices.

We currently specialize in weekend getaways and longer weekend trips. Therefore, our arrangements with our air travel providers are structured in such a way that the earliest we depart in the week is Wednesday, and the latest we return in the week is Wednesday with a mandatory Saturday night stay. The only exception is Las Vegas which has daily departures and no Saturday night stay requirement.

We are growing rapidly though, and we're planning to extend to longer trips in the future.

Our arrangements with our travel providers are structured in such a way that the earliest we depart in the week is Wednesday, and the latest we return in the week is Wednesday with a mandatory Saturday night stay with the exception of Las Vegas which offers daily departures and no Saturday night requirement.

Our great deals sell out fast, so we do not hold packages. Because availability changes all the time, we recommend that you buy a package as soon as your client chooses it.

We sell packages for domestic destinations up to three hours before the flight departs and for international destinations up to five hours before -- for your truly last-minute clients!

We work hard to ensure that your relationship with your client is not eroded by using Agent59. We never expose the Agent59 or Site59 brand names to your clients, so there's no reason for the client to even know Agent59 is the supplier.

The confirmation email that we send after each purchase comes from a Sabre email address, lastminutedeals@sabre.com. If your customer calls our Customer Service number (which we provide in the confirmation email) the phone will be answered generically, asking if we can help with his or her Last-Minute Getaway. We charge your client's credit card with the vendor name "Last-Minute Getaways." We will never use any client information you provide to market to the client. For more information on our permission-based marketing, see our Privacy Policy.

We pay competitive commissions to travel agents on the pre-tax price of each package booked, with no cap. Please see Last-Minute Getaways' Commission & Payment Information if you have additional questions.

All purchases are final. Our contracts with our suppliers do not allow us to provide refunds or exchanges. We cannot change dates or times of travel, hotel choice or names of travelers after a package is purchased. Please see Agent59's terms & conditions for more information.

Yes, we sell only packages with two or more components. We do not sell individual tickets for airline travel or reservations for hotel rooms.

Search by Destination and/or by Date: Use the Destination Search if you know where your client would like to go. Simply choose your client's departure city and desired destination state (or international) and city and hit the SEARCH button. The site will return all the available packages that meet your search criteria.

Since we offer only last-minute inventory, we do not know what our offerings will be more than 14 days in advance. And as soon as we know, you know. Our dynamic technology constantly queries our partners' inventory to find what's available right now at the best prices.

We currently specialize in weekend getaways and longer weekend trips. Therefore, our arrangements with our air travel providers are structured in such a way that the earliest we depart in the week is Wednesday, and the latest we return in the week is Wednesday with a mandatory Saturday night stay. The only exception is Las Vegas which has daily departures and no Saturday night stay requirement.

We are growing rapidly though, and we're planning to extend to longer trips in the future.

Our great deals sell out fast, so we do not hold packages. Because availability changes all the time, we recommend that you buy a package as soon as your client chooses it.

We launch service from new cities on a continuing basis. We currently serve over 150 markets in the US and Canada.

We work closely with our partner travel providers to offer the best trips at the last minute. Since we work with last-minute inventory, we do not know what packages will be available more than 14 days in advance. And as soon as we know, you know. Our dynamic technology constantly queries reservations systems to find what's available right now at the best prices.

Due to the dynamic nature of our offerings, we cannot predict or guarantee the future availability of any of our packages. If a package is listed on the site now, it's available, but we do not know if or when the same package will be offered again.

No, everything we offer is shown on the site. We do not have any specially reserved packages or inventory. Due to the last-minute nature of our inventory, our packages can sell out at any time and availability is limited. So if you see a package that interests your client, we suggest you buy it right away. It may be gone when you next log on!

Use the Destination Search if you know where your client would like to go. Simply choose your client's departure city and desired destination state (or international) and city and hit the SEARCH button. The site will return all the available packages that meet your search criteria.

Flight + Hotel (plus Optional Car): This package includes a round-trip flight, hotel accommodations for the duration of your stay, and often the option to add on a rental car.

Flight + Luxury Hotel (plus Optional Car): This package includes a round-trip flight, hotel accommodations at a four or five star property for the duration of your stay, and often the option to add on a rental car.

Flight + Car: This package includes a round-trip flight and a rental car for the duration of your trip. This package type is intended for use when you already have a place to stay at your destination.

Hotel + Car: This package includes hotel accommodations and a rental car for the duration of your trip. This package type is intended for use when you already have transportation to your destination.

Yes, we sell packages with two or more components. We do not sell individual tickets for airline travel or reservations for hotel rooms.

Our luxury properties are characterized by their commitment to excellence in design, decor, service, and overall customer experience. These range from world-class properties with exceptional service, hospitality, and attention to detail to one-of-a-kind boutique hotels featuring unparalleled design and style.

Search by Destination and/or by Date: Use the Destination Search if you know where your client would like to go. Simply choose your client's departure city and desired destination state (or international) and city and hit the SEARCH button. The site will return all the available packages that meet your search criteria.

All Agent59 Last-Minute Getaways travel is paperless. Airline tickets are issued as E-tickets. Hotels and other partners are notified by us and given your client's reservation information. We send you a confirmation email which contains all of the information your client will need for the trip. During checkout, you will be offered the opportunity to send the confirmation email directly to your client if you wish.

To be sure your client has all the necessary information to make his or her Last-Minute Getaway as enjoyable as possible, we suggest he or she print the confirmation and itinerary email and bring it along when traveling.

Our packages are available for online sale only. Once booked online, all sales are final. If you have any questions about a package or if you are having trouble purchasing, please contact us at sabre@cs.site59.com or contact Customer Service to help you complete the purchase. If you are concerned about online security, please click here.

We work hard to ensure that your relationship with your client is not eroded by using Agent59. We never expose the Agent59 or Site59 brand names to your clients, so there's no reason for the client to even know Agent59 is the supplier.

The confirmation email that we send after each purchase comes from a Sabre email address, lastminutedeals@sabre.com. If your customer calls our Customer Service number (which we provide in the confirmation email) the phone will be answered generically, asking if we can help with his or her Last-Minute Getaway. We charge your client's credit card with the vendor name "Last-Minute Getaways." We will never use any client information you provide to market to the client. For more information on our permission-based marketing, see our Privacy Policy.

If you experience any technical difficulties, please contact our Customer Service right away and a representative will assist you with your purchase.

We accept Visa, MasterCard, American Express, Discover and Diner's Club.

If you have not received your confirmation email, we are still processing your order and confirming your bookings with our hotel, airlines and rental car partners. Please be patient. We will send it to you shortly. Please ensure that you have checked your "junk/bulk" email folders in case your email server did not recognize the Agent59 email address.

All Agent59 Last-Minute Getaways travel is paperless. Airline tickets are issued as E-tickets. Hotels and other partners are notified by us and given your client's reservation information. We send you a confirmation email which contains all of the information your client will need for the trip. During checkout, you will be offered the opportunity to send the confirmation email directly to your client if you wish.

To be sure your client has all the necessary information to make his or her Last-Minute Getaway as enjoyable as possible, we suggest he or she print the confirmation and itinerary email and bring it along when traveling.

No, we sell only packages with two or more components. We do not sell individual tickets for airline travel or reservations for hotel rooms.

All Last-Minute Getaways that include flights are eligible for frequent flyer credit. However, because they include deep discounts, they may not be eligible for an upgrade based on your client's frequent flyer status or by using frequent flyer miles. Please check directly with the airline's frequent flyer desk. If your client has an account with one of our partner airlines and your client's package includes a flight, please be sure to enter your client's frequent flyer account number on the billing information page prior to completing your purchase to ensure that your client's account is credited.

Due to the last-minute nature of Agent59 Last-Minute Getaways, we do not reserve assign airline seats. After purchasing, you or your client can contact the airline directly and request seat assignments from the reservations staff.

Due to the last-minute nature of Agent59 Last-Minute Getaways, we do not handle special requests. To request a special meal, you or your client can contact the airline directly and request a meal preference from the reservations staff.

Accommodating more than two persons (including children) in one hotel room may result in extra-person charges upon your client's checkout. Please contact the hotel directly if you would like to inquire about extra-person charges. Our pricing is based on double occupancy.

Your client's package purchase includes the room rate and applicable taxes. It does not include incidentals your client may incur such as extra-person charges, extra-bed charges, resort fees, gratuities, energy surcharges, parking fees, telephone fees, room service, movies and mini-bar. Extra-person or extra-bed charges may apply if you reserve one hotel room for more than two people (including children). Please contact the hotel directly if you would like more information about possible extra-person charges.

We only list inventory made available to us by our partners, so, for example, you may see more flights listed in your GDS from our partner airlines than listed as part of our package. Only flights listed with our packages can be included. It is not possible to make any additions to our packages from outside our platform.

Our package prices include all applicable taxes and fees. The only price changes you may experience will be from options that you decide to change, such as your travel dates, number of travelers, departure city, and your choice of flight, hotels or other items. Rest assured that the total price of your travel package will be updated and displayed to you prior to purchase, so you'll know exactly what you're paying before we ask for any billing information.

Also, remember that you may incur other charges while traveling, such as hotel extra-person or extra-bed charges, resort fees, gratuities, hotel energy surcharges, parking fees, telephone fees, room service, movies, mini-bar, or rental car insurance, gasoline, and other incidentals, that are not included in the package price.

Although we list our prices per person based on double occupancy, you can book packages for single travelers through Agent59 Last-Minute Getaways. After you have chosen a package for your client, you will have the option to enter the number of people traveling. Simply choose one adult when prompted for the number of people and advance to the next page.

Traveling solo with some of our packages will increase the price per person, however, because your client will need to pay for the entire hotel room (or rental car) instead of sharing the cost with another person. The initial prices quoted on the site are per person, based on double occupancy.

The airline may assess excess-baggage fees for each piece of checked luggage beyond the second item. In addition, the airline may charge extra fees for bags over specific size and weight restrictions. These fees are NOT included in the price of the travel package and must be paid to the airline upon check-in. Please contact the airline directly for further details concerning additional baggage fees.

Because our prices are among the lowest around for Last-Minute Getaways, we do not offer discounts for children or senior citizens.

No charges apply for infants traveling without their own airline seats, as we assume these infant will be seated on a parent's lap.

No special discount applies for infants traveling with their own airline seat. Our prices are among the lowest around for last-minute travel, so we do not offer any discounts for infants' seats. Charges will apply for the infant’s seat.

Because our prices are among the lowest around for last-minute travel, we do not offer bereavement fares.

We negotiate with our partners to provide the best prices available for last-minute getaways. When you consider that we've handled all the arrangements with our top-tier partner airlines, hotels and other travel partners, you'll find that our packages are a simple, high-profit way to serve your last-minute clients.

Our packages are often written with a theme, event or mood in mind and recommendations and suggestions are added accordingly. We offer a few packages each week that include suggestions of particular interest to gay travelers, and sometimes we may suggest events or activities that have ethnic, regional or religious appeal.

We intend our suggestions to add value to our offerings and allow your client to enjoy the perks of planning at the last minute. We usually offer a variety of packages to the same destination with the intention that one will appeal to your client.

Enjoyment of our last-minute travel experiences is not dependent on demographics such as race, ethnicity, religion or sexual orientation.

When available, we give you the opportunity to select your client's hotel room or upgrade your client's rental car. While the tickets provided by our airline partners qualify for frequent flyer mileage, they may not be eligible for an upgrade. Due to the last-minute nature of our packages and the deep discounts we pass along to you, you cannot choose your client's airline seat during online booking. We recommend you check directly with the airline's frequent flyer desk to see if your client is eligible for an upgrade based on your client's frequent flyer status or by using frequent flyer miles.

Once your package has been purchased, we cannot change any details of your itinerary. For more information, see our Terms and Conditions.

Due to the last-minute nature of Agent59 Last-Minute Getaways, we do not reserve assign airline seats. After purchasing, you or your client can contact the airline directly and request seat assignments from the reservations staff.

Due to the last-minute nature of Agent59 Last-Minute Getaways, we do not handle special requests. To request a special meal, you or your client can contact the airline directly and request a meal preference from the reservations staff.

We are happy to resend you a copy of your client's confirmation email. However, we are unable to provide you with individual receipts for air, hotel or car inventory. We sell bundled packages and our relationships with our suppliers prevent us from disclosing individual prices.

All purchases are final. In order for us to bring you continued value on last-minute travel through our national and regional partners, we cannot provide refunds or exchanges. We cannot change dates or times of travel, hotel choice or names of travelers after a package is purchased. Please see our Terms & Conditions for more information.

Once a package has been purchased, Agent59 Last-Minute Getaways cannot change any details of the itinerary. We can only guarantee reservations included in your package at the time of purchase. Please do not call the airline, hotel or car company directly to make changes or cancel a reservation, as their agents will not be able to change or issue refunds for these specially negotiated rates.

As with any trip, please be sure that you call ahead to verify the departure time and reservation. Our offers are guaranteed available, but as you know, airlines do overbook and anything's possible in the world of travel. Please encourage your client to reconfirm when possible. If your client's flight is canceled by the airline due to weather, mechanical difficulties, overbooking, etc., the airline is responsible for ensuring that your client is booked on the next available flight. We cannot re-book your client on another flight.

No. It is very important that you type the travelers' names carefully. We cannot change a reservation once it has been made.

Please see Agent59 Last-Minute Getaways' Terms & Conditions for more information.

We pay a commission on the pre-tax package price of Agent59 Last-Minute Getaways. Specific commission amounts are available on Agency eServices for Sabre Connected^SM agencies.

Agent59 Last-Minute Getaways pays commissions by check post-departure. If you have questions about commission payments, please email commission@agent59.com.

Payments are typically issued 7 – 14 days after departure. Please see Agent59 Last-Minute Getaways' Commission & Payment Information if you have additional questions. In addition, we mail commission checks to the agency address we receive for your agency from Sabre Travel Network^TM, based on your agency's W-9 form on file.

If you have questions about commission payments, please email commission@agent59.com.

Specific commission amounts are viewable by Sabre Connected^SM agencies via Agency eServices. The commission amount is calculated on the base price for all travelers pre-tax. To see the base price per traveler, look at the amount labeled Base Price in the upper left-hand side of the Billing Contact and Information screen. The commission is calculated from this amount multiplied by the number of travelers.

Agents also have the ability to add service fees. Both service fee and commission amounts are paid to the agency at the same time.

Agents can add a service fee to every sale on a per person basis. The amount you enter will be multiplied by the number of travelers and included in the Total Price charged to your client. The amount that you decide to add to the package is your decision based upon your agency's policies and procedures. This amount will be embedded in the package price and will not be seen as a separate charge by your client (i.e. it will not be identified as an additional charge on your customer's credit card statement or e-mail confirmation).

Both service fee and commission amounts are paid to the agency at the same time.

Yes. For Sabre Connected^TM agencies, based on the Psuedo City Code (PCC) you enter when placing the order, we will create a Passenger Name Record (PNR) in the Sabre® system (ADD segment) and send a message to your pseudo city queue 29, prefatory instruction code (PIC) 11. In addition, you will receive an e-mail including the record locator when the PNR has been successfully created in the Sabre® system. The PNR will contain an abbreviated itinerary along with the financial detail automatically entered as a series of historical remarks.

Agencies affiliated with another Global Distribution System (GDS) will not have access to a PNR containing the travel detail.

Sabre Connected^TM agencies that subscribe to QuickNews/QuickDeals via Agency eServices, will receive periodic emails featuring Agent59 Last-Minute Getaways deals and special promotions, along with other Sabre Travel Network deals and product news. To sign up to receive this email, simply go to https://eservices.sabre.com, select "Business Tools" under the top menu, and select "Profile". Within your profile, opt into the category Last-Minute Getaways. You can also get information on our latest Agent59 Last-Minute Getaways deals in the Agency eServices bulletin updates and/or community pages.

Agencies affiliated with another GDS will most likely receive promotional information via e-mail once we have your email address on file.

The confirmation email will be sent to the email address(es) you specify during checkout. You should always list your own email address, and if you'd like the email to go directly to the client at the same time as it goes to you, enter the client's email address as well.

The confirmation email will include:

• your client's order number
• the package price
• all necessary confirmation numbers (for airline e-tickets, hotel reservations, rental car, and tourist attraction tickets, as applicable)
• the Agent59 Last-Minute Getaways package description
• all recommendations and suggestions listed with the package on Agent59
• a customer service number

The email will come from the email address lastminutedeals@sabre.com.

The confirmation email will not include the brand name Agent59 or Site59, and our Customer Service agents do not answer the phone with the Agent59 brand name. They simply say, "Thank you for calling about our Last-Minute Getaways." For more information about how we protect your agent-client relationship, please read the next question: Will you send the confirmation email to my clients or should I?

You can either forward the information contained in the confirmation email to your customer or you can provide us with your client's email address on the billing page and we'll email the confirmation directly.

We work hard to ensure that your relationship with your client is not eroded by using Agent59 Last-Minute Getaways. We never expose the Agent59 or Site59 brand names to your clients, so there's no reason for the client to even know Agent59 is the supplier.

The confirmation email that we send after each purchase comes from a Sabre email address, lastminutedeals@sabre.com. If your customer calls our Customer Service number (which we provide in the confirmation email), the phone will be answered generically, asking if we can help with their Last-Minute Getaway. We charge your client's credit card with the vendor name "Last-Minute Getaways." We will never use any client information you provide to market to the client. For more information on our permission-based marketing, see our Privacy Policy.

Every other week, we'll email you Agent59 Alerts, which includes promotions, our best deals for the next two weekends, and helpful information. To sign up to receive this email, click here.

No. Nor do we plan to in the future. We require only the minimum amount of information necessary to process your client's order. Anything else is entirely optional, and if we ask, we'll let you know why we're asking.

Providing a secure environment for our customers is top priority for us. We use 128-bit SSL (Secure Socket Layer) encryption, which is the highest industry standard. In addition, we comply with Veri-Sign privacy information rules.

No. Nor do we plan to in the future. We require only the minimum amount of information necessary to process your order. Anything else is entirely optional, and if we ask, we'll let you know why we're asking.

To make us more responsive to the needs and interests of our visitors, we use a standard feature of browser software, called a "cookie." A cookie assigns each visitor a unique, random number (an anonymous user ID) that resides on your computer. The cookie doesn't personally identify you and it cannot read data from your computer.

Cookies have become a standard practice on the Internet. We use cookies to help us tailor our site to your needs, and deliver a more personalized service. In addition, we use cookies to track the pages on our site visited by our users. It helps us build a more useful site if we know which pages our users are viewing and how often they go back to a certain page. Of course, you can set your browser not to accept cookies, but if you do, you may not be able to take advantage of many of our features, including the purchasing process.

Use the Destination Search if you know where your client would like to go. Simply choose your client's departure city and desired destination state (or international) and city and hit the SEARCH button. The site will return all the available packages that meet your search criteria.